This page explains how to request deletion of your JuzePOS account and associated personal data, what we delete, and what we are required to keep. It applies to merchant owners and staff who use the JuzePOS point-of-sale apps (developer: Juze Pay / JuzePOS).
Email support@juzepos.com from the email address associated with your JuzePOS account, with the subject line “Account Deletion Request.”
Please include:
We verify that the request comes from the account holder before acting on it. If we need more information to confirm your identity, we will reply to the address on file. We complete verified deletion requests within 30 days and confirm by email when done.
Staff members can also ask their merchant owner/administrator to remove their account directly from the app’s Staff management screen.
On a verified request, we permanently delete the personal data tied to the account, including:
Some records must be kept to meet accounting, tax, anti-fraud, and other legal obligations, or to resolve disputes and chargebacks. We retain the following even after account deletion, then delete or anonymize them when the retention period ends:
| Data | Reason retained | Retention period |
|---|---|---|
| Transaction, order, refund, and settlement records | Accounting, tax, and financial-recordkeeping law; dispute/chargeback resolution | Up to 7 years, as required by law |
| Merchant KYC / identity-verification records (where applicable) | Anti-money-laundering and payment-network requirements | As required by law and our payment partners |
| Limited security and fraud-prevention logs | Protecting the Service and our users | Minimum period necessary, then deleted |
Payment card data is handled by our payment processors; JuzePOS does not store full card numbers. Retained records are access-restricted and are not used for any new purpose after deletion.
For full details on how we handle data, see our Privacy Policy.
Email: support@juzepos.com
Web: https://juzepos.com