JuzePOS is a point-of-sale app for merchants and their staff. This page is the fastest way to reach us with a question or a problem, whether you are a merchant owner, a manager, or a staff member on the floor.
Email: support@juzepos.com
We answer support email Monday to Friday, 9am–6pm US Eastern, and aim to reply within one business day. If your store cannot take payments, put “Urgent” in the subject line and we will prioritise it.
To help us resolve things on the first reply, please include:
Sign-in requires an account with an existing JuzePOS merchant — JuzePOS is a business tool for authorized staff, not a consumer app, so there is no public sign-up from the sign-in screen for staff. If you are a staff member, ask your merchant owner or manager to create or re-activate your account from the Staff screen. If you are the owner and have forgotten your password, use Forgot password on the sign-in screen.
JuzePOS supports Star CloudPRNT, Epson ePOS, browser print, and Bluetooth ESC/POS (Android). For Bluetooth, power on the printer and pair it in your device’s Bluetooth settings first, then select it in the app under Settings. Bluetooth permission must be granted for the printer to be discoverable. See the full list on Compatible devices.
See the ProofMile merchant tutorial. After JuzePOS enables it for your store, choose Delivery on the POS cart (or your online storefront), collect the address and fee, then take payment. ProofMile is dispatched automatically after pay.
See the Payments API merchant tutorial. Create a key under Settings → Developer, then use hosted checkout (redirect to JuzePOS) or a direct card charge from your site. Technical reference: Developers.
Contactless Tap to Pay runs in the JuzePOS mobile app on Android 13+ devices with NFC. iPhone Tap to Pay is not available yet — use keyed Card entry or an Android device. Details and printer options: Compatible devices.
Adding a product photo needs permission to use your camera or photo library. If you declined the permission prompt, grant it again in your device settings under JuzePOS, then reopen the product form. Very large photos are resized automatically; if a photo is still rejected as too large, try a smaller image.
The app syncs with your JuzePOS account over the internet. If figures look stale, check the device's connection and pull to refresh. Sales analytics are calculated for the current day in UTC, so totals roll over at midnight UTC rather than local midnight.
To request deletion of your account and associated personal data, see Account & Data Deletion. Merchant owners and managers can also remove an individual staff account directly from the Staff screen in the app.
For details on what we collect and why, see our Privacy Policy. The terms governing use of the service are in our Terms of Service.
| Page | What it covers |
|---|---|
| Privacy Policy | What data we collect, how it is used, and your rights |
| Terms of Service | The agreement covering use of JuzePOS |
| Account & Data Deletion | How to delete your account, what is removed, and what is retained |
| SMS Program | Messaging terms for marketing campaigns |
| Compatible devices | NFC Tap to Pay phones/tablets and receipt printers |
| ProofMile delivery | Enable last-mile delivery on POS and your storefront |
| Payments API tutorial | Charge cards from your own website or shopping cart |
| Developers | Payments API reference: checkout, charge, catalog, webhooks |
Email: support@juzepos.com
Web: https://juzepos.com